Lectures & Community Engagement FellowshipMetropolitan Opera Guild • Full-Timehttp://www.metguild.org/index.aspx/New York, NY
The Metropolitan Opera Guild Lectures & Community Engagement department is pleased to offer one (1) full-time, 10-month Fellowship to an outstanding candidate in performing arts administration for the 2014-15 season (position runs mid-July 2014 through mid-May 2015). The Fellow will be responsible for acting as a front line for the Metropolitan Opera Guild in relationship-building with a diverse group of Community Engagement constituents.
- Providing excellent customer service to lecture, Backstage Tour, and score desk ticket purchasers, rental groups, adult learners, and tourists of all ages through processing a high volume of ticket orders via telephone and email communication, as well as additional in-person and online orders.
- Coordination of Opera Learning Center set-ups and strikes for Community Engagement and rental events; running Front of House and/or technical for events.
- Staffing, dispatching, and debriefing Backstage Tours of the Metropolitan Opera House, as well as being trained and prepared to give tours.
- Maintaining regular correspondence with customers through ticket fulfillment mailings, as well as fielding questions from the volunteer hotline and coordinating volunteers at events.
- Directing and supervising adult volunteers; maintaining a sense of leadership and authority among groups of diverse ages.
- Coordinating with Met House Management, Box Office, and Security; serving as liaison to the Metropolitan Opera box office and call center.
- Tracking customer information and purchase history through database entry and maintenance; staying current on customer needs, expectations, and feedback.
- Maintaining and updating online information, availability, and reservations for tours, lectures, score desk performances, and other Community Engagement events.
- Depositing all receipts daily, including cash, checks, and credit card transactions.
- Assisting in the creation of educational materials such as handouts, lecture content, and marketing materials.
- Additional duties as assigned.
The ideal candidate will be a high energy, hard-working team player confident in his/her ability to take initiative when needed. Clear, effective, and open communication is essential. 1-2 years of full-time experience in the field of arts administration or the equivalent combination of education and experience is strongly preferred. A classical music background and/or interest in opera and theater is preferred. Previous experience in customer service, hospitality, food service, stage management, or special events encouraged, as well as the ability to lift approximately 30-40 pounds.
The successful Lectures and Community Engagement Fellow will be expected to cultivate relationships with the public and must thrive on communicating with audiences diverse in ages and levels of opera knowledge. The successful Fellow will also be eager to take part in professional development and to experience personal growth throughout the Fellowship. Experience and familiarity with Tessitura a plus.
Guild Fellowships are full-time, 10-month positions with a total stipend of $15,000 plus up to $1,120 in travel reimbursement for commuting expenses. Start date is Monday, July 14, 2014.
Please note that this stipend package will not enable pursuit of a luxurious New York experience. Additionally, this is a full-time commitment, involving evening and weekend hours, and it will not be possible to seek or hold secondary employment while engaged as a Fellow. However, the Guild is committed to providing a nurturing and structured fellowship steeped in a variety of arts administrative experiences including a substantive and semi-independent fellowship project, suited to address the successful candidate’s needs to obtain future employment in the field of arts administration.
Carefully review the Lectures and Community Engagement department mission
and its annual brochure of programs
The Community Engagement season consists of programs primarily directed towards adult and lifelong learners, including lectures, master classes, Backstage Tours, and more, and the Fellow will be fully immersed in these specific programs throughout the duration of the season.
Upon review of the above and after careful consideration, please submit a cover letter explaining your relevant experience and your connection to our mission and programs, as well as a résumé of your educational and professional experiences to date. Send application materials to Lacey Upton at firstname.lastname@example.org; materials will be accepted through March 21, 2014.
The Met Opera Guild is an Equal Opportunity Employer and encourages applications from persons who are members of groups that have traditionally been underrepresented based on race, color, national origin, gender, age, or disability.
Frequently Asked Questions about the Fellowship program:
- What is the objective of the Fellowship?
The Lectures and Community Engagement Fellowship program is designed to bridge the gap between an academic setting and the professional world of arts administration. It is an entry-level position that includes professional development, coaching, and reflection, all tailored to the needs and interests of each Fellow. Fellows are held to a high professional standard in a nurturing environment.
- Is housing provided?
The Met Opera Guild does not provide housing for Fellows. Finding and securing housing is the sole responsibility of the candidate.
- What is day in the life of a Fellow like?
Fellows act as the front line for the Guild in communicating and relationship-building with constituents. A typical day may involve office work as well as several events that the Fellow must facilitate along with the Community Engagement team. For instance, a Fellow may begin the day answering customer inquiries and processing phone and online orders, as well as completing administrative tasks. Next, the Fellow may help administer a public Backstage Tour at the Met Opera House by coordinating volunteer tour guides, greeting tourists, organizing and dispatching the tour groups, and greeting tourists upon their return and receiving feedback, all alongside the Backstage Tour Coordinator. Finally, the Fellow may assist in the facilitation of an evening Community Engagement event such as a lecture, including setting up the event space, running the front of house check-in area for customers, acting as usher/greeter, and stepping in as audio/visual technician as needed.