Web Site:operaamerica.org
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Technical Support Manager
SUBMITTED DATE: 12/28/2017

OPERA America – the nonprofit service organization for opera – leads and serves the entire opera community, supporting the creation, presentation, and enjoyment of opera. Artistic services help opera companies and creative and performing artists to improve the quality of productions and increase the creation and presentation of North American works. Information, technical, and administrative services to opera companies reflect the need for strengthened leadership among staff, trustees, and volunteers. Education, audience development, and community services are designed to enhance all forms of opera enjoyment.


Position Overview

This position provides desktop and technology support to OPERA America administrative and Opera Center staff.  Additionally, this position serves and coordinates digital communication systems and activities between OPERA America departments and to individual members, organizational members, the field at large and the public at large.

Responsibilities – include but are not limited to:



  • Work actively and professionally with all OPERA America staff members, Board of Directors and members.
  • Provide assistance as needed with all departments in the organization.


Technical Support and Systems Management

  • Maintain and update OPERA America’s website, including refreshing information, building new webpages, monitoring and reporting on usage, and working to resolve any website outages or broken links.
  • Manage online ticket and scheduling portals for all OPERA America programs, including events at the National Opera Center and the Annual Conference.
  • Manage and creates company online portals and hubs including, but not limited to those for Conference and the Board of Directors.
  • Under the guidance of the CIO, maintain systems operations, troubleshoot and repair issues, and maintain equipment inventories, including computers, laptops, monitors, printers and copiers, along with supplies and accessories for these items. Integrate new software or programming into existing systems.
  • Provide desktop technical support for OPERA America computer systems, including the National Opera Center. This position does not provide support for Opera Center clients.
  • Provide technical support and coordination for administrative staff meetings that include video and/or audio conferencing or presentations, including all meetings involving the President/CEO.
  • Coordinate the onboarding process of new employees, including computer setups, building access, software installations and phone programming. Maintains the OPERA America staff directory and coordinates the removal of inactive employees from systems.
  • Delegate permissions to third party software and services.
  • Coordinate and maintain support and relationships with vendors such as network support and phone system.
  • Format and digitally publish meeting materials for Board of Directors and Board of Overseers.


Other duties as assigned.



An initial evaluation will occur after three months, a follow-up evaluation after six months, and thereafter annually on the anniversary of the hire date.



  • Must be comfortable with technology and new media
  • Strong knowledge of HTML, CSS and related web technologies
  • Experience with Microsoft Office
  • Understand of PC support/troubleshooting, or willingness to learn


Preferred Qualifications:

  • Knowledge of JavaScript
  • Knowledge of Microsoft Visual Studio and vb.net
  • Knowledge of Microsoft Active Directory
  • Knowledge and experience using an ESP, MailChimp preferred
  • Familiarity with Adobe Photoshop and the Creative Cloud


Applicants with an extensive knowledge and skills in digital communications for nonprofit arts organizations as well as good oral and written communication skills will be favorably considered.



Compensation includes a starting salary of $50,000/year and excellent benefits.  Please respond with a cover letter and resume by January 31, 2017 to jobs@operaamerica.org.  OPERA America is an Equal Opportunity Employer, striving for a diverse work force.

No Phone Calls.

Questions about Membership or this application? Please contact Vincent Covatto, organizational membership manager, at VCovatto@operaamerica.org or by calling 646.699.5237.
To have your company’s photos included in the header rotation, send photos that are at least 1200px wide and 550px tall to Webmaster@operaamerica.org. Please note that submission of photos does not guarantee inclusion.
All OPERA America facilities are handicapped accessible. The National Opera Center features ground-level entry with elevators to the venue. All spaces are wheelchair accessible, and modular seating can be arranged to accommodate wheelchair users for all programs and performances. Handicapped accessible restrooms are available on all floors.
330 Seventh Avenue, New York, NY 10001
Tel: 212.796.8620 • Fax: 212.796.8621

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