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POSITIONTYPE
Systems AnalystFull-Time
Audience Services Inbound/Outbound Call Center RepresentativePart-Time
Associate, The Patrick G. and Shirley W. Ryan Opera CenterFull-Time
Women’s Board Assistant
SUBMITTED DATE: 2/6/2018

Reports to:  Director of Women’s Board

Duties and Responsibilities:

  • Organize Wine Auction processes including soliciting auction items via mass mailings, tracking wine donations, maintaining inventory organization and coordinating shipment of donations.Post-event, manage all wine shipments as well as all travel and restaurant fulfillment, including reservations, writing detailed itineraries, and managing communication between auction winner and auction donor.
  • Coordinate detailed arrangements for special events (i.e., Wine Auction, Opening Night Opera Ball, Annual Musical Gala, Annual Meetings, etc.), including tracking responses, organizing and implementing call campaigns, and writing copy for Lyric publications. Maintain filing system for sponsorship solicitations, coordinating production and design of print pieces including but not limited to invitations and menu cards, producing and organizing escort cards and place cards, seating guests, responding to customer inquiries and collecting event admissions. Onsite event responsibilities include vendor management, AV coordination, guest registration troubleshooting and seating problem-solving. Assist with Women’s Board Committee meetings and additional periodic special events as assigned.
  • Emphasizing the Wine Auction, manage content and production of Women’s Board e-newsletters, Women’s Board password-protected online portal, Wine Auction social media, and other communications.
  • Provide high level customer service to Women’s Board members, as well as other assigned patron accounts, by monitoring contributions, executing performance ticket requests, Graham Room dining reservations, answering phones, composing correspondence and sending gifts.
  • Maintain accurate and detailed contact information for Women’s Board members in Tessitura, board directory and digital files. Prepare and track Women’s Board member annual dues.Develop and maintain filing system for Women’s Board member files, activities and events.
  • Coordinate arrangements for Women’s Board meetings and Executive Committee meetings (eight annually). Compose correspondence, agendas, reports, record and transcribe meeting minutes, track responses, prepare and assemble meeting folders, seating guests, manage catering and AV.

Knowledge and Skills:

  • Excellent verbal, written and interpersonal communication skills are essential.
  • Ability to prioritize and efficiently manage multiple tasks while ensuring timely completion of all duties required, in addition to first rate customer service, strong organizational skills and attention to detail.
  • Strong work ethic and the ability to work independently and as a member of a team.
  • Proficiency in Microsoft Office products (Word, Excel, PowerPoint, Publisher) also necessary; previous Tessitura experience is highly desirable.

​If interested, please send your resume and cover letter to jobs@lyricopera.org denoting position of interest.


Questions?
Questions about Membership or this application? Please contact Vincent Covatto, organizational membership manager, at VCovatto@operaamerica.org or by calling 646.699.5237.
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