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Phone:212-799-3100
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Patron Associate
SUBMITTED DATE: 1/18/2019

SUMMARY

The Patron Associate is responsible for providing administrative support for the Patron Office. This includes providing telephone customer service to Met Patrons, as well as an array of administrative duties related to coordinating solicitation efforts and administering the benefits of the Patron Program.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned as needed)

• Field inquiries from Patrons via the Patron Office telephone line and Patron Program email inbox and assist Patrons with their day-to-day needs, providing warm/courteous service.

• Help facilitate solicitation, acknowledgment, and fulfillment mailings to donors.

• Prepare and mail special event invitations.

• Assist with Patron activities/events by checking-in guests and providing support as needed.

• Ensure accuracy of memberships and related activities within our fundraising database.

• Provide administrative support to the Director of Patron and Individual Giving and Deputy Director of Patron and Individual Giving.

• Assist in monthly Patron billing process.

• Other duties as required that serve to best support the Patron Office team.

REQUIRED QUALIFICATIONS

The education and/or experience requirements listed below are representative of the knowledge, skill, and ability required to successfully perform the essential duties of this position. The physical demands and work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• BA degree and 1 year + experience in a Development office

• Excellent communication skills

• Experience working with the public

• Pleasant and professional demeanor

• Attention to detail

• Proficiency in Microsoft Office. Experience with fundraising database such as Tessitura or Raiser’s Edge a plus.

• Enthusiastic, detail-oriented and self-motivated

• Willingness to attend occasional weekend or evening events

Physical Demands / Work Environment

• Energetic team player who works well with all personality types

• Ability to multi-task, prioritize, and problem-solve in a fast-paced work environment

The Patron Associate is responsible for providing administrative support for the Patron Office. This includes providing telephone customer service to Met Patrons, as well as an array of administrative duties related to coordinating solicitation efforts and administering the benefits of the Patron Program.The Patron Associate is responsible for providing administrative support for the Patron Office. This includes providing telephone customer service to Met Patrons, as well as an array of administrative duties related to coordinating solicitation efforts and administering the benefits of the Patron Program.

To Apply: Please email your resume and cover letter to resumes@metopera.org, including “Patron Associate” in the subject line of your e-mail.

Questions?
Questions about Membership or this application? Please contact Vincent Covatto, organizational membership manager, at VCovatto@operaamerica.org or by calling 646.699.5237.
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