Patron Services Manager

Company: Portland Opera

Company Location: Portland, OR

Job Location: Hybrid/Other

Job Type: Full Time

Date Posted: August 28, 2025

Network(s): Marketing & PR

DESCRIPTION

Position: Patron Services Manager

Location: Portland, Oregon

*Hybrid position

Are you ready to embark on an exhilarating adventure with Portland Opera as it evolves into a new artistic era? Portland Opera is undergoing a transformation, as we transition to a new artistic home while remaining steadfast in our commitment to both innovative new works and the timeless classics of the opera repertoire.  

Portland Opera is seeking qualified candidates for the position of Patron Services Manager. This is a full-time, exempt position, reporting directly to the Director of Marketing & Communications. 

DUTIES/RESPONSIBILITIES:

·        Oversees Patron Services operations in key areas to ensure excellent customer service, data integrity, inventory controls and internal fiduciary controls

·        Directly manages Patron Services team (Supervisor & Reps). Leads all aspects of performance management as appropriate for the division, working closely with the Patron Services Supervisor to oversee team schedules, goals, staffing resources and professional success

·        Manages subscription campaigns, productions marketing plans, annual departmental plans

·        Collaborates with Development team to ensure seamless service for Donor Patrons

·        Coordinates with Artistic and Production teams to manage comp tickets, bow seats, kills and sight line issues

·        Market leader for the ticketing/CRM platform in the regional arts ecosystem

·        Works with associate companies and organizations on an as-needed basis to build, execute and lead contracted sales and development services provided by Portland Opera

 EXPERIENCE/SKILLS: 

·        5+ years of Box Office management experience, preferably in the performing arts

·        Expert knowledge of Tessitura, or other integrated Patron database and ticketing system

·        Experience building and maintaining a season in Tessitura/TNEW

·        Ability to provide excellent customer service and develop/train others to utilize best practices in all areas of department functionality

·        Highly developed written and verbal communication skills

·        Proven track record of managing priorities, multitasking and collaborating

Culture: With a passion for music and theater running all day in front of everyone’s minds, the Portland Opera provides an upbeat and enthusiastic culture.

Portland Opera offers productions of the highest artistic quality, bringing the world of opera to the region. For 60 years, the company has presented more than 200 operas, including world premieres. In addition to its annual season, the company is also renowned for its outreach and educational initiatives, including Portland Opera-To-Go, Opera a la Cart, and its Resident Artists Program, which supports the next generation of opera singers. 

Our Commitment to Equity, Diversity & Inclusion

At Portland Opera, we are committed to diversity and inclusion in the workplace, and we are an equal opportunity employer.  Portland Opera Association will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. We are committed to eliminating barriers to access and equity and see a diverse workforce as a key step toward this goal. We invite you to join us on our journey.

Ensemble & Cultural Equity

Our work relies on being an ensemble, and our ensemble only thrives with diversity, equity, inclusion, and respect. We commit to actively confronting and dismantling white supremacy, patriarchy, and exclusion in our company, field, and community. We commit to being inclusive and strive every day to be an anti-racist organization. Learn more about our vision, mission, and values here. 

Desired Start Date: September 15, 2025

BENEFITS

Pay Range: $55,000 - $58,500 Annual