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Video Published: 21 Sep 2021

Achieving a New Normal: Lead Presentation by Julian Chender

Companies are living with questions about the shape of future seasons. What will be the balance between in-theater productions and casual outdoor events? How will digital programming be balanced with live performances? Can the new level of accessibility achieved during the pandemic be preserved? But is it possible to arrive at a “new normal” if we simply return to old department structures and modes of operation? Julian Chender discusses the ways COVID-19 has cut across existing organizational silos and how new operating strategies will be needed to achieve new goals for the field.


Julian Chender, manager, Accenture; fellow, Kates Kesler Organization Consulting

Opera Conference 2021 is sponsored by Marquee TV, Threshold Acoustics, Fisher Dachs Associates, Genovese Vanderhoof & Associates, and Schuler Shook.