Full-Time

Patron Services and Box Office Manager

Company: Opera Saratoga

THE POSITION

 The Patron Services and Box Office Manager is an important member of Opera Saratoga’s full-time staff.  The ideal candidate is one who has a passion for customer service and who has a strong work ethic, exceptional attention to detail, and is a team player. The Patron Services and Box Office Manager works closely with the Managing Director, Associate Director of Music Therapy and Education, and Associate Director of Development to ensure that all patrons of Opera Saratoga are consistently provided with exceptional service.

RESPONSIBILITIES

  • Maintain the highest level of Customer Service with every patron by having a friendly, professional, and helpful demeanor, paying close attention to detail, and ensuring patrons are handled appropriately and receive personalized attention with each interaction.
  • Interact with customers by phone, email, and in Box Office regarding single ticket sales and subscription ticket sales as well as inquiries related to their accounts. 
  • Assist customers with ticket exchanges, supplying them with new seats and properly documenting all transactions.
  • Process donations, additional ticket purchases, duplicate requests, and donated tickets via the telephone and email.
  • Assist Associate Director of Development in managing the patron database.
  • Serve as primary liaison with venue partners to coordinate set up for Opera Saratoga ticketing
  • Pull sales reports and analyze data to support marketing initiatives
  • Handle inquiries regarding directions, parking, performance times and dates, and all other opera related questions. 
  • Prepare and file tickets for Mailing and Will Call. 
  • Serve as primary liaison with company publicists for press tickets and other special requests.
  • Work in the Box Office and oversee additional Box Office personnel at Opera Saratoga’s performance venues; support other front of house functions as needed. 
  • Help with the setup and take down of equipment, signs, and other duties as assigned.
  •  Monitor office and Box Office supplies and keep stocked as needed.
  •  Implement annual subscription and single ticket campaigns as directed by senior management.
  •  Research and pursue group sales prospects.
  •  Pull and analyze Box Office reports to provide actionable strategies for the optimization of ticket sales.
  •  Maintain an archive of company print and online promotional materials and reviews.
  •  Assist other Opera Saratoga departments (Education, Music therapy, and Artistic) with various projects and at events as assigned.

PERSONALITY

  • An enthusiastic problem solver who has a passion for customer service. 
  • The ability to handle multiple priorities in high stress situations with a positive outlook.  
  • The ability to anticipate patron needs and to make informed recommendations.
  • Must enjoy working with the public and possess excellent judgment and conflict resolution skills.
  • Proven ability to work independently and collaboratively in a fast paced, rapidly changing environment.

 EDUCATION / EXPERIENCE 

 A minimum of one year box office experience working with CRM-style ticketing systems. Performing arts ticketing experience is a preferred. Knowledge of opera highly desirable.

SKILLS

  • Excellent computer skills, including fluency with Microsoft Office applications (i.e., Word, Excel, etc.).
  • Exceptional attention to detail and accuracy in maintaining financial records.
  • Proficiency in Ticketing or CRM applications required, but training can be provided in Opera Saratoga’s specific CRMs if needed.
  • Graphic design skills are highly desirable.
  •  Effective and courteous interpersonal, oral, and written communication skills are required.

OTHER

 Reliable transportation required.  This position will require working nights and weekends during the Summer Festival as well as for specified events throughout the year.

 COMPENSATION AND BENEFITS

 Starting Salary $42K, with a benefits package including paid holiday, vacation, and sick days; medical, and dental insurance plans; and a retirement plan.

 APPLICATION AND INQUIRIES

Send letter and resume specifying verifiable professional accomplishments and references to: Amanda Robie, Managing Director, at arobie@operasaratoga.org

 No calls please. 

 Opera Saratoga is an Equal Opportunity Employer. Candidates for employment are considered without regard to race, color, sex, creed, religion, national origin, sexual preference, age, non-job-related disability, or marital status. 

COVID-19 POLICY

 All staff, artists, contractors, and other parties directly engaged by Opera Saratoga are required to be fully vaccinated against COVID-19 prior to their first day of in-person work.  Fully vaccinated, as defined by the CDC, is two weeks after your final vaccine dose.  Candidates hired for these positions will be required to show proof of vaccination. 

ABOUT OPERA SARATOGA

Opera Saratoga, formerly known as Lake George Opera, began with a production of Die Fledermaus at the Diamond Point Theatre on July 5, 1962, playing to an audience of 230. The Company now calls Saratoga Springs home and performs for more than 25,000 people annually across a seven-county region of upstate New York. Opera Saratoga serves the communities of Saratoga Springs, the Lower Adirondack and New York State Capital areas by providing access to world-class opera through the production of an annual Summer Festival, as well as year-round activities including extensive educational programs, music therapy for those living with Alzheimer’s Disease and other forms of dementia, mentorship of emerging operatic artists, and opportunities for the public to experience opera in both our home theater and non-traditional venues that leverage and embrace the unique cultural, historic, and natural resources of the area.

Opera Saratoga