Individual Membership Manager
Company: OPERA America
Updated June 2022
OPERA America, the national nonprofit service organization for opera, headquartered at the National Opera Center in midtown New York City, seeks an accomplished fundraiser to manage the organization’s $250,000 portfolio of 3,000+ individual members and mid-range donors.
The Individual Membership Manager is responsible for managing OPERA America’s development efforts across four areas:
- Direct Mail – They oversee and execute the organization’s systems for renewal, cultivation, acquisition, acknowledgment, and stewardship through a comprehensive direct mail program.
- Frontline Service – They provide frontline member service to members and mid-range donors over the phone, by email, and in-person at events.
- Special Events – They plan and run select special events for members, donors, and guests, including those alongside public programs at the National Opera Center; and support additional events at the annual conference and in New York City.
- Donor Portfolio – They manage a portfolio of high prospect mid-level donors with the potential to increase their annual giving or contribute to special initiatives.
The Manager works with and reports to the Chief Advancement Officer; and collaborates with a Senior Manager, Individual Giving, who manages donors of $500+; and a Member Services Coordinator, who manages gift entry, acknowledgment, and other renewal systems.
The successful candidate will:
- Be data-fluent, metrics-oriented, and efficiency-minded.
- Be collaborative in working with colleagues across the organization.
- Have experience in mail merge, Microsoft Excel, and database software (e.g. DonorPerfect, Tessitura, Raisers Edge, etc.)
- Demonstrate professional communications with a variety of audiences over the phone, by email, and in person, as well as in written appeals and promotions.
- Demonstrate on-job or degree-based accomplishments in membership, annual giving, and/or related areas of fundraising or sales.
Salary commensurate with experience, expected at $60K. Excellent benefits package including health and dental coverage, pension, paid time off, life insurance, access to rehearsal/performance venue, and opportunities to network with opera leaders nationwide.
The OPERA America staff has returned to in-person work in its New York City offices with a flexible in-person/remote work schedule. The Manager will work out of the New York offices with occasional business travel and evening duties for events.
Please send the following materials to Dan Cooperman, chief advancement officer, at Jobs@operaamerica.org:
- Cover letter: Tell us why you are interested in working at OPERA America in this particular position
- Resume (outlining your career accomplishments)
- 1 Recent Writing Sample (illustrating prior fundraising/solicitation work)
OPERA America’s Commitment to Change
OPERA America is committed to being an agent of change for opera. We invite everyone in the industry to join in a determined and sustained effort to eradicate racism and ensure equity and justice throughout the field and across the country. This work must take place simultaneously onstage, backstage, in offices, and around board tables. At OPERA America, we are working to create an equitable culture among our staff and board. We encourage BIPOC administrators to apply and work with us.
OPERA America provides equal employment opportunities to all employees and applicants without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.
About OPERA America
OPERA America leads and serves the entire opera community, supporting the creation, presentation, and enjoyment of opera. Founded in 1970, OPERA America has a membership that includes over 600 opera companies, educational institutions, affiliated businesses, and other entities. More than 40,000 staff members, artists, and trustees at these organizations join nearly 3,000 individual members in empowering us as the national champion for opera.
Through national convenings, research, advocacy, granting, thought leadership, and a variety of programs for artists, administrators, educators, trustees, and appreciators, we move opera forward as an industry and an art form. The quarterly Opera America Magazine highlights the progress of the sector and the impact of more than $15 million in strategic grants we have awarded to increase new work, audience engagement, civic practice, business innovation, and inclusivity.
The National Opera Center, our custom-built rehearsal and performance facility in New York City, serves as the centralized home for the industry, welcoming 80,000 visitors each year.