Box Office Ticket Agent (Seasonal)
DESCRIPTION
Spoleto Festival USA is one of America’s leading performing arts festivals. Each spring, for 17 days and nights, the Festival fills Charleston’s historic theaters, churches, and outdoor spaces with more than 150 performances in opera, theater, dance, and chamber, symphonic, choral, and jazz music. The 2026 Season will run from May 22 through June 7.
Spoleto is a 501(c)(3) nonprofit organization.
Job Description
Spoleto Festival USA is seeking Box Office Ticket Agents, the friendly voices and faces engaging with the public via phone and email to ensure smooth ticket sales and provide exceptional customer service, while supporting the daily operations of the Box Office. These part-time, seasonal positions offer flexible hours, including evenings and weekends at various festival venues during our 17-day event. Returning Ticket Agents may also take on additional leadership responsibilities.
Position Type: Seasonal, part-time, hourly, and not benefit eligible
Hours: 20-32 per week; including work nights, holidays, weekends, and extended hours as required, while ensuring that the monthly total does not exceed 129 hours. The schedule will vary based on festival needs and will be determined with your supervisor.
Start Date: January 5, 2026
End Date: June 10, 2026
Location: Charleston, SC (on-site)
Department: Public Relations & Marketing (PRMKT) – Box Office
Reports to: Assistant Box Office Manager
Responsibilities
Become a Festival program expert to effectively disseminate clear and helpful information about performances, schedules, and venue details.
Deliver exceptional customer service by responding promptly and courteously to inquiries, resolving issues, and assisting with ticketing needs, discrepancies, and complaints across all communication channels.
Assist customers with ticket reservations, exchanges, and refunds utilizing the Tessitura ticketing system with accuracy and efficiency while following the organization's policies and procedures.
Execute phone and email campaigns to strengthen customer relationships, increase ticket sales, and promote events, performances, and merchandise that contribute to overall revenue growth.
Advise customers in selecting suitable seats based on their preferences and requirements, such as accessibility needs or group seating.
Support office operations by handling merchandise order fulfillment, processing brochure requests, managing inventory, and maintaining equipment.
Additional Responsibilities for Lead Ticket Agents (Returning Ticket Agents)
As a Lead Ticket Agent, lead all agent shifts during the Festival on-site at venues, maintaining effective communication with house management and all front-of-house staff.
Assist Box Office Management with training new Ticket Agents and with providing ongoing support and guidance.
Support Box Office Management in training Festival Apprentices assigned to the department.
Essential Experience and Skills
Minimum of a high school diploma or equivalent.
Highly organized, with a strong attention to detail, and eager to develop expertise within the role.
Superior customer service skills with experience in a high-volume retail, service, or hospitality settings.
Ability to work under pressure in a fast-paced environment with potential for frequent, rapid changes.
Strong communication and leadership skills.
Proficient in Microsoft Office Suite, encompassing Word, Outlook, Excel, and Teams, as well as adept in utilizing additional type(s) of software.
Prior experience with Point-of-Sale or ticketing software preferred.
Excellent interpersonal and communication skills with a customer-service-oriented mindset.
Passionate about people and able to handle challenges with a smile.
Additional Requirements
Must be comfortable and able to work in the following conditions: low light or no light environments, standing for long periods of time, exposure to the elements, loud noise.
Physical requirements include significant focus and visual concentration on screens, frequent communication in various forms, and the need for stooping, kneeling, bending, standing, squatting/crouching, pushing/pulling, ascending/descending (platforms and stairs), reaching above the shoulders, lifting of up to 25 lbs., moving/pulling/pushing up to 50 lbs. with assistance if necessary, working at a desk for long periods, and using computer equipment. Reasonable accommodations will be provided in accordance with the ADA.
Ability to work in a constant state of alertness and in a safe manner.
Must be able to pass and maintain a clear background check.
Demonstrated commitment to fostering an equitable, accessible, and inclusive environment for Festival staff, artists, audiences, and communities.
This position is based in Charleston, SC, and requires on-site presence.
Compensation: $16 per hour for new Ticket Agents and $17 per hour for returning Ticket Agents (with added responsibilities).
Perks: Complimentary access for seasonal staff + a guest to select performances and events.
To apply: Please send a resume and cover letter to careers@spoletousa.org with the subject line “Box Office Ticket Agent”. No phone calls, please.
Spoleto Festival USA is an equal opportunity employer and committed to diversity in hiring. Equity is central to our culture, mission, and who we are as an arts organization. Spoleto Festival USA does not discriminate in employment on the basis of an individual’s race, color, sex, gender identity, gender expression, genetic information, hairstyles or hair texture, national origin, religion, age, sexual orientation, individuals with disabilities, pregnancy, parental status, marital status, military status, or any other status protected by federal, state or local law. Our greatest strength comes from our ability to come together as unique individuals — come as you are and bring the best version of yourself.
Uncertain if you fulfill every requirement in our job description? Don't let that deter you! If you think you have the potential to shine in this role, we wholeheartedly invite you to apply. At Spoleto Festival USA, we enthusiastically evaluate a wide spectrum of candidates, valuing their diverse workplace backgrounds and experiences. Whether you're entering the world of arts and culture administration, reentering the workforce after a break, contemplating a career shift, or pursuing advancement on your career journey, we're eager to consider you for exciting opportunities within our organization. Your application will be met with appreciation and thorough consideration.
Desired Start Date: January 5, 2026
BENEFITS
Pay Range: $16 - $17 Hourly
Perks: Complimentary access for seasonal staff + a guest to select performances and events.
HOW TO APPLY
To apply: Please send a resume and cover letter to careers@spoletousa.org with the subject line “Box Office Ticket Agent”. No phone calls, please.
Application Deadline: December 5, 2025
Application Email/Link: careers@spoletousa.org
JOB CONTACT
careers@spoletousa.org